Shipping protection

UwU Market LLC

This Shipping Protection program provides coverage for eligible orders against loss, damage, or theft during transit or upon delivery.

Carrier: The shipping provider handling delivery.

Purchaser: Customer who purchased Shipping Protection.

Parcel: A shipped package within an order.

Goods: Items purchased from UwU Market within a covered order.

Order: A valid purchase where Shipping Protection was selected.

Total Covered Value: Item value plus shipping (if declared), including any carrier coverage.

Theft: Confirmed theft after delivery at the destination.

Shipping Protection covers:

-Loss, damage, or missing items during transit

-Theft after confirmed delivery

-Original product value + original shipping cost (if applicable)

Coverage applies per parcel, not per entire order.

-Incorrect or incomplete shipping addresses provided at checkout

-Freight forwarders, reshippers, or third-party delivery locations

-Return shipments to UwU Market

-Claims submitted outside required timelines

-Orders marked delivered with valid signature confirmation

-One (1) reshipment per approved claim

-Coverage applies only to affected items within the specific parcel

-Reshipments are sent only to the original order address

Timeline

-Damage must be reported within 5 days of delivery

-Claims must be submitted within:

15 days of shipment date

Up to 20 days if awaiting carrier response

-Domestic (USPS): wait 20 days after shipment

-International: wait 40 days

Required Documentation:

Email from the original order email

Order number in subject line:

“CLAIM – Order #[Number]”

Description of issue

Photo evidence (required for damage)

For theft claims, provide one of:

-Video evidence

-Police report

-Carrier confirmation of theft

Important:

Keep all packaging and damaged items. Failure to provide sufficient evidence may result in denial.

UwU Market reviews all submissions

Carrier findings may be used to validate claims

Once approved, a replacement will be shipped promptly

Signature confirmation may be required for reshipments

Customers should not file claims with the carrier, as coverage rights are assigned to UwU Market.

This program is governed by the laws of the State of Texas

Any disputes, claims, or legal proceedings must be brought exclusively in courts located within the State of Texas

UwU Market provides this protection as a service and is not an insurance provider.

By purchasing Shipping Protection, the Purchaser agrees to:

Follow all claim procedures and timelines

Provide accurate shipping information

Cooperate with claim investigations