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Frequently Asked Questions
Production
Our team in Richardson, Texas creates all items by hand in-house that are not pre order. To maintain the highest quality of our products, we make each order to order, which may take longer depending on size and complexity. We take pride in keeping our production in-house and strive to continue doing so. We kindly request that you allow up to 30 days for the production of your order.
Returns
To initiate an exchange, please contact us directly at support@uwumarket.us. Please note that all returns must be made within the specified return period, and will result in the issuance of store credit.
Our refund policy is firm - refunds are not permitted, except in cases where there is a defect with the merchandise. Any claims related to merchandise defects must be made within 5 days of delivery. We maintain this policy because all of our products are made-to-order and tailored specifically for each individual order. If you have an issue with your order, please contact us at support@uwumarket.us with a detailed explanation of the problem, and we will evaluate refund requests on a case-by-case basis.
To address any concerns regarding order cancellation, kindly contact us via email at support@uwumarket.us. If you wish to cancel your UwUBox subscription, please utilize the customer portal link that was provided in your confirmation email. For further details on our cancellation requirements, please refer to our return policy.
Shipping
Our goal is to have your items produced within 30 days of creating your order. However, during high volume order dates, such as holiday months, production times may increase. We create each item after the order is placed, and all of our items are handcrafted in-house to ensure the highest quality.
To request an address change, please reach out to us directly at support@uwumarket.us. Kindly note that we are unable to update the address on orders that have already been shipped.
We offer worldwide shipping, but certain shipping carriers may be limited based on the policies of the destination country.
UwU Box Subscription
An email link to manage your subscription is automatically sent via email when your purchase uwubox. You may also go to the My account tab located on the uwu market home page and access your subscriptions or choose to resend the portal link. You can manage your subscription and view billing dates through the customer portal link.
Please contact us at support@uwumarket.us if you have any other concerns revolving your uwubox subscription.
UwU Box offers a wide range of handcrafted items, including clothing, keychains, stickers, and much more. Every month, we collaborate with a new creator to bring you a unique selection of products, all produced in-house at our warehouse.
UwU Box you receive will correspond to the month of your purchase date. For instance, if you place an order on March 31, 2022, you will receive the March UwU Box. However, if you place an order on April 1, 2022, you will receive the April UwU Box.
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